Lost for Words: translation services in Kensington & Chelsea

This project explored the experiences of residents from diverse backgrounds in using language support and interpretation services provided within primary care settings across the bi-borough.

There was generally mixed feedback among the residents who responded to the survey and participated in the focus group discussions about the interpretation services offered in primary care settings. Positive feedback included appreciation that the service was offered, interpreters’ professionalism, and quality of the interpretation services. Negative views were focused on challenges accessing the service, the lack of diversity in languages and dialects offered, and quality issues such as miscommunication and misinterpretation.