Overview of recent visits to the St Charles Mental Health Unit

We conducted Enter and View visits to the four acute mental health wards at St Charles Hospital Mental Health Unit, in line with our sister organisation Healthwatch Brent, who were visiting the acute services at Park Royal hospital in response to feedback from local advocacy providers. This visit aimed to learn more about patient experiences of care, and their knowledge of mental health advocacy and the complaints system.

The visits also aimed to evaluate whether services are culturally appropriate and sensitive for the ethnically diverse patients on the ward. Additionally, we were keen to understand if the closure of the mental health inpatient ward at the Gordon hospital in Westminster had affected patients receiving visitors, and if the activities offered by the wards were consistent across both sites.