1. Young Healthwatch: 2022 Projects

    News -

    From collaborating with local schools to auditing GP websites, discover how Young Healthwatch is exploring and representing the needs of young people in Kensington & Chelsea.

  2. How you can influence decisions about the range, shape, and quality of services provided by your GP practice

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    If you are a patient or carer in any of the wards across Westminster or Kensington & Chelsea and are registered to a local GP, then the good news is you can join your GP practice Patient Participation Group (PPG).

  3. The connection between young people and local GP practices: Young Healthwatch volunteers investigate…

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    Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever.

  4. Survey: Shape the future of pharmacies

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    NHS England use a technical document called The Pharmaceutical Needs Assessment to make decisions about applications to open new pharmacies or to change their locations within Kensington and Chelsea. A public survey has recently been launched to find out what local residents in Kensington & Chelsea think of local pharmacy services.

  5. How well are dental health services working for care home residents?

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    We have been carrying out engagement with care home residents, their family and friends, and staff across Kensington & Chelsea, to find out how well dental care services are working for residents. Our engagement found mixed results.

  6. Listening to what’s important to young care leavers

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    Following an email exchange with the group lead, our Youth Engagement Manager, Alex, attended Westminster Council’s ‘Tuesday Group’ in March to run an engagement workshop that would start discussions with young care leavers.

  7. Healthwatch Central West London is changing!

    News -

    Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply.

  8. An update on COVID-19 vaccinations for children

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    The COVID-19 vaccine is safe and effective. It gives you the best protection against COVID-19. Although COVID-19 is often mild in children, it can make some children unwell.

  9. Report shines a light on possibilities for future mental health provision in Kensington and Chelsea

    News -

    The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future.

  10. Community events to mark the five year anniversary of the Grenfell Tower Fire

    News -

    Today marks the five year anniversary of the Grenfell Tower fire. This is an important day for our community and many local groups have organised events of commemoration and remembrance.

  11. Complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  12. Why get involved?

    Advice and Information -

    If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services.

  13. Join us as a Local Committee Member

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    We welcome volunteers from all backgrounds, faiths, and communities, as well as with any disabilities, regardless of sexual orientation or gender identity.

  14. Volunteer with us - Young Healthwatch

    Advice and Information -

    Volunteering roles are available for young people aged 18-25!

  15. Join us as an Enter & View Volunteer

    News -

    As an Enter and View volunteer you will join a team of committed and supportive volunteers and will attend training on the role and the skills required for enter & view visits, and how our role fits into the wider context of Healthwatch RBKC.  

  16. Join us as a Community Listener Volunteer 

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    Help to improve local health and social care services and record what people say about the services they use.

  17. Enter & view Visit: Ellesmere House

    Report -

    This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.

  18. How can Healthwatch Kensington & Chelsea make a difference? Our priorities for 2022-23

    News -

    We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.

  19. How to access NHS services during the Festive Period

    Advice and Information -

    Some of your usual NHS services will be closed or running reduced hours during the festive season

  20. Covid-19 booster jab to be offered to most vulnerable this spring

    News -

    A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19.

  21. Six-week postnatal check for new mums - FAQs

    Advice and Information -

    Everything you need to know about the six-week postnatal check for new mothers and birthing parents

  22. New research project: Quality of services at acute mental health wards at St Charles Hospital

    News -

    We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided.

  23. Enter & View Report: Amazon Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

  24. Enter & View Report: Danube Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

  25. Enter & View Report: Ganges Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

  26. Enter & View Report: Thames Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

  27. Overview of recent visits to the St Charles Mental Health Unit

    Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.

  28. Reports on quality of care at St Charles Mental Health Unit published

    News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  29. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  30. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  31. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  32. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  33. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  34. Best foot forward: Community perspectives of podiatry services in RBKC

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  35. Accessing health services over the August bank holiday

    News -

    Find out what's open when, and what to do if you have a medical emergency.

  36. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  37. CNWL Acute Mental Health Consultation Events

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    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  38. What is it like to give birth in Kensington & Chelsea?

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    We’re collecting feedback about maternity and neonatal care across North West London

  39. ‘Don’t presume we are fine just because we look OK’: The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

    Report -

    In this joint project, Healthwatch Westminster and RBKC examine the mental health needs and experiences of young people aged 18-25 who live or use services in the bi-borough.

  40. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  41. Co-producing change: the mental health needs and experiences of young people in the bi-borough

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    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  42. We are looking for Advisory Board Members!

    News -

    Volunteering opportunities as Advisory Board members are now open at Healthwatch Kensington & Chelsea!

  43. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  44. Our Priorities for the Year Ahead

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    Our upcoming projects and priorities for 2024